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Detailed Bug Reports

In case of a crash, SmartGit offers to send a detailed bug report directly to our webserver. If you prefer to have a look at the file first, you may locate the given ZIP file in the file system, inspect its contents, remove possibly sensitive data and finally send us the file by email.

Crash Footprints
Anchor
crash-footprints
crash-footprints

SmartGit by default automatically transfers the footprint of a crash to a crash server for the purpose of quality assurance. The sent information contains details about the user machine (e.g. version of operating system), SmartGit version/build, the JVM state and where the error occurred. It contains no potentially sensitive information like user names, email addresses, file contents, file paths or server names.

A crash footprint file looks like this:

Code Block
languagetext

This crash footprint has been created automatically and will be sent to
http://www.syntevo.com/smartgit/bugstat for the purposes of quality assurance
for SmartGit. This footprint does not contain any sensitive information
nor any information from your repositories.

HEADER
time=20141111183916
run=46bb4878207d0b97
debugging=false
version=6.5
build=4113
buildid=
machine=64f9152d
os=Windows 7
osv=6.1
osarch=x86
maxmem=1024
java=1.7.0_45
uptime=0.01
thread=smartgit.F
exceptionCount=1

STACKTRACE
smartgit.G
  at smartgit.F.a(SourceFile:33)
  at smartgit.Yd.run(SourceFile:28)
Caused by: java.lang.RuntimeException
  at smartgit.F.a(SourceFile:33)
  at smartgit.Yd.run(SourceFile:28)
Caused by: java.lang.InternalError
  at smartgit.F.a(SourceFile:33)
  at smartgit.Yd.run(SourceFile:28)

You can switch the automatic crash reporting off in the Preferences, section Bug Reports.